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Terms & Conditions of Sale

Trinity College London’s Rock & Pop online store offers goods published by Trinity College London and resides on servers which are hosted and maintained by Faber Music Ltd (“We”, Us”). When you purchase a product from this Rock & Pop Store, you are effectively dealing with its distributor, Faber Music Ltd.

We have tried to make it as easy as possible for you to order from this Rock & Pop Store. The description against each product entry enables you to select the titles of your choice. The price of each item is indicated in pounds sterling, inclusive of all applicable sales tax. To view prices in Euros please use the currency selector displayed at the top of each page. Our policy is to send you your order in the quickest and most economical way. The method of delivery is dependent on the destination address, and the cost is based upon the weight of the products. You will be informed of the total weight of the order, the method and cost of delivery before you are prompted to confirm your order selection in the Checkout section.

Once you have submitted your card and delivery details, your card will be debited and your order processed. If the order is accepted by us, a binding contract will be formed between us. Confirmation of your credit card transaction will be sent, via email, by return. Notification of despatch will be sent subsequently, again via email, once your order has been packed.

Your right to cancel

Changing your mind

Under UK law, the Consumer Rights Act 2015 state that you have the right to cancel the contract for purchase of any goods supplied by us, providing you return them in sufficient time to reach us within 30 (thirty) calendar days of the date of receipt. This applies to all goods offered on this Rock & Pop Store with the exception of CD, Video, DVD, software and Book & CD packages where the item has been either tampered with or unsealed.

Goods returned in this way should be clearly marked "Contract Cancellation" and you must include all relevant documentation. Please package the items securely as returned goods that are damaged by you will not qualify for refund. In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you will be responsible for the cost of the original despatch and the return of the goods. For your protection, we recommend that you use a recorded delivery method for return. A refund will be given for only the value of the goods supplied and subject to the goods reaching us within 14 (fourteen) calendar days of the date on which you received them.

Digital Goods

Our sale and supply of digital sheet music files ('Digital Files') is governed by the Consumer Rights Act 2015. This provides that Digital Files supplied by us must match the way we have described them, and be fit for purpose and of reasonable quality.

Please note that if a Digital File supplied by us is faulty or is not as described, you are entitled to a replacement. If a replacement cannot be supplied within a reasonable period and without significant inconvenience, you are entitled to your money back.

If you can show that a faulty file has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.

Our sheet music files are delivered in PDF format and can be downloaded and saved to your computer. You are permitted to make 1 print out of the file.

Audio files are in MP3 format and can be downloaded and saved to your computer.

Files are for personal use only and photocopying or digital distribution of any kind without a licence is prohibited.

Returning faulty goods

If you find a product faulty, you are advised to contact the Customer Services Team on +44 (0) 1279 828988 or email sales@fabermusic.com stating your invoice/order number and the date so that we can arrange the return and replacement of that faulty product. This does not affect your statutory rights.

In the case of a book & CD package, Faber Music Ltd will replace the entire package, not just the damaged component.

Orders incorrectly supplied or received damaged

In the event of an order being incorrectly supplied, or if a product you receive is damaged, we advise you to contact our Customer Services Team on +44 (0) 1279 828988 or email sales@fabermusic.com stating your invoice/order number and date, so that we can authorise its return to us. Goods returned in this way should be clearly marked "Authorised Return". Faber Music will send you either a replacement or provide you with a full refund. This does not affect your statutory rights.

Photocopying

Please remember photocopying music without permission from the copyright owner or without the benefit of a lawful exemption constitutes copyright infringement.

Contact Details

For anything arising out of the above, or for further information, contact the Customer Service Department at the address below:

Customer Services

Faber Music Ltd

Burnt Mill

Elizabeth Way

Harlow

Essex

United Kingdom

CM20 2HX

Tel:
+44 (0) 1279 828988
Fax:
+44 (0) 1279 828990
Email:
sales@fabermusic.com

The Trinity Rock & Pop Store resides on servers operated and maintained by Faber Music.

Faber Music is registered in England, No. GB 2703274

Registered Office: 74-77 Great Russell Street, London, WC1B 3DA

Vat registration No. GB 523 2613 79